LPG service in North East

    28-Mar-2020
IMPHAL, Mar 28: Amid the lockdown due to COVID-19, IndianOil has assured unin-terrupted LPG service in North-East.
“IndianOil is in touch with the Central & State Governments to ensure that the movement of LPG remains uninterrupted. Even in today’s unprecedented scenario, trucks carrying both bulk LPG and LPG cylinders have been exempted from the lockdown. All IndianOil LPG distributors and their crew have been given curfew passes and even in these trying conditions IndianOil will ensure door deliveries,” said G Ramesh, Chief General Manager (CGM) & State Head of IndianOil – AOD State Office which is responsible for the marketing activities of Indian Oil Corporation Ltd across the seven North Eastern States in a statement today.
Appealing customers not to panic and overbook, the CGM informed that there is 'plenty' of LPG available.
“When we overbook we only deprive someone else who is in a more dire need for an LPG cylinder. Let us also spare a thought for the delivery boys who turn up at your place with a filled cylinder and then find out that you do not have an empty cylinder. For every such failed delivery it is not only one trip wasted, it is also needless exposure to the virus for the delivery boy,” said G Ramesh.
“We have a record of making 70% of our deliveries within 48 hours and the rest within the third day. My team is confident of maintaining this record in our fight against the pandemic,” he said in the statement.
LPG refill can be booked through IVRS by calling 7670024365. Cylinders can also be booked via WhatsApp by typing “REFILL” to 7588888824 from the registered mobile number. Refills can also be booked through the IndianOil ONE app which is available both on Google Playstore & Apple App Store.
Any complaints on LPG safety can be lodged via the toll free No 1906. Complaints can also be lodged through www.iocl.com, toll free No 1800-2333-555, the IndianOil One app, IndianOil Facebook page and Twitter handles ie @IndianOilcl and @IOCL_Assam.
"All feedback lodged through these mediums goes through an escalation matrix and it is our commitment that these will be closed within 7 days,” G Ramesh said urging all customers to stay at homes and stay safe.