A new concept : Total Quality Management
Contd from previous issue
Quality Control: Human nature being what it is, the determination to control the will comes easy to many persons along with every New Year resolution vow. But the ‘resistance’ without ‘penitence’ go weak, week after week, to finally crumble down by the fall of Spring. Scoring self-goals on one’s characteristic hold takes the guilty dude back to square one.
Thereafter, self-control goes out of control. Jesus put the carnal ‘majboori’ beautifully in Matthew 26:41, “The spirit is willing, but the flesh is weak.” If the flesh conquers its tussle with the spirit, the suffering conscience of the host (man) teeters in guilt. Quality of life lies in heeding to the diktats of the head at the expense of snubbing one’s inner man at all cost. If a pet sin is won over, tackling lesser temptations will be no great deal. The Bible, the revealed Word of God, is the guideline for living a contented life with no regrets.
The Divine Call to be Holy: “For I am the LORD that bringeth you up out of the land of Egypt, to be your God: ye shall therefore be holy, for I am holy (Leviticus 11:45).”
Quality Emerges out of Holiness God created men after his own image. The entry of sin robbed the first parents of that heavenly likeness of the Almighty. The succeeding generations of fallen generations fell far short of the yardsticks of God’s desired righteousness in His creation. But Jehovah did not want human beings He pinned His hopes on to reclaim the defiled world which was poised to be ruined by the adversary, to rot in hellfire. So, using His Prophets in OT days and His own Son, Jesus, in NT times, we sin-stained humans were beseeched to return to His holy fold.
The main wish Jehovah made known in the Scriptures was that men must forsake the old nature by repenting, confessing their sins and by accepting Christ, the Messiah, as their personal Saviour and Lord. Given a second chance after the collapse of the first man and woman, via divine grace, there is no other way on earth by which we can ‘be holy’ in God’s sight.
Obedience Upgrades Quality of Leadership: All the stake-holders of public services are rooted in families. The exemplary traits rubbed in by Godly mentoring in one’s family, for sure, spill over for good in one’s place of work. Abraham’s unflinching faith and trust in obeying God’s Word was like an eternal insurance that covered entire gene-next of his descendants to be on the right side of God’s favour. The manner in which Abraham groomed his family got an outstanding mention from the Creator of heaven and earth, “For I know him, that he will command his children and his household after him, and they shall keep the way of the LORD…..” His progeny, indeed, kept the way of the Lord in leadership and ruled over the Israelites through out the succeeding thousands of years. One extra-ordinary scion of ‘the man who walked with God,’ was Joseph whose passionate cling to holiness in the face of alluring temptation, “How then can I do this great wickedness, and sin against God? (Genesis 39:9),” pleased heaven so much that Joseph was made sort of the ‘PM-cum-CEO’ of the governance of Egypt from the top level, in times of great famine.
Total Commitment Brings TQM: Be it in Church Ministry, Govt Offices, or in the field of managing Public Utility Services, the ultimate goal is to achieve customers’ satisfaction. Apart from Technical clichés like identifying keys to success of the organization, systematic management, periodical reviews and setting targets for improvement, application of creativity and innovation and evaluation of benefits, we need committed players, who would blaze new trails in replacing Mediocrity with Quality.